Payment terms
Full payment is due 3 days prior to arrival and will be charged to the debit or credit card provided. If you have booked an advance purchase, non refundable policy, payment is taken on booking and is non refundable.
If payment cannot be taken using a valid debit or credit card 3 days prior to the check-in date, Destiny Scotland reserves the right to cancel the reservation and take another reservation from an alternative guest.
Please make sure a valid debit or credit card is provided at the time of booking including date of expiry and valid e-mail address is provided so we can contact you.
Payment can be made the following methods
AMEX/Credit Card/Debit Card
Payment details
For bookings longer than 30 nights, payment is required 30 days in advance and subject to 30 days cancellation policy. We also require a deposit of £500 for damages & will be returned to you once the apartment has been vacated and in the same condition it was let.
Group Reservations of 4 or more apartments are subject to 20% non-refundable deposit and remaining balance to be paid 30 days prior to arrival.
Please note that by payment for your booking or by providing credit/debit card details at the time of booking you agree to our terms and conditions listed below:
Extra Beds
Please note not all apartments can accommodate extra beds, please check capacity and 'Extras' on booking. Maximum capacity cannot be exceeded. A Child can stay free of charge (under 12yrs) if no extra bed is needed. If an extra bed is required a charge is applicable of £15 per night for linen and towels.
A number of our apartments has been supplied with ready-to-use extra linen sets available for guest use, each extra linen set is placed in a bag secured with a blue seal informing '£15per night for extra bedding'. In case the use of extra linen set has been detected during the Guest's stay, but has not been reported to our Office, we are authorised to charge the card provided on the Booking by the Booking party without any notice.
Local Postcode Bookings
We reserve the right to refuse bookings made by guests from local postcodes.
Minimum Age Requirements
21 years is the minimum age to book our apartments. Unfortunately we cannot accept any bookings from anyone under 21 years.
Terms and Conditions
These terms and conditions apply to all reservations made with Destiny Scotland Limited, whether through our website, third party or via telephone, email or mobile app. By making a reservation with us you agree that you accept these terms and conditions.
By placing a reservation with us, you confirm that you accept that these terms and conditions will apply to you and to anyone else who will be stay at the property under your reservation.
If you are placing a reservation in the name of a partnership, company or other legal entity, you confirm that you have the right and authority to place the reservation and to accept these terms and conditions on behalf of such.
It is your responsibility to ensure that all details you provide us with when placing a reservation are complete and accurate. We do not accept liability for any incomplete and/or inaccurate information provided to us.
The guest/s agrees to use property for the purpose of leisure or corporate stay for the maximum number of people allowed and shown on the reservation and agrees not to:-
VAT
For properties that are owned by a landlord that is not VAT registered, the rate provided will not include VAT and therefore a valid VAT receipt cannot be provided.
Damages
Guests will provide a debit/credit card on booking, a damage deposit of £200-£300 is required per apartment (depending on size of apartment).
The Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Company.
The guest agrees to pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property.
When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.
If a damages deposit has been paid prior to arrival, the deposit will be released without interest to the Guests within 7 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Company on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.
Security
We provide 24/7 security who can be contacted regarding any antisocial behaviour or excessive noise levels against any guest/s breaching the terms of their stay. If, security is called to attend we look to recharge that cost at a minimum of £50.
Car Park
We have a few car parking spaces available to book via Destiny Scotland, spaces are very limited and must be pre booked to avoid disappointment. The cost is £15-£20 per night depending on location of car park.
Users of the car parks do so at their own risk. The management will not accept any responsibility for damage, accident or loss.
Allocated Apartment
Apartment number is confirmed 3 days prior by email, we reserve the right to change the apartment number and floor level if necessary. We will ensure that the apartment type booked is the same or upgrade if necessary depending on the circumstances for any changes.
Lost Property
Guests are advised that Destiny Scotland Ltd will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation.
If you do leave behind any items in your apartment and are unable to collect in person, there is a £15 admin fee plus postage to return your items to you. Alternatively you can arrange a courier service.
Cancellation Policy
If cancelled up to 3 nights prior to no charge is made. If cancelled later or in the case of a no-show the full amount of the reservation will be charged.
For bookings of more than 14 nights the above policy does not necessarily apply and the individual booking will be subject to a pre-arranged cancellation policy at the time of booking.
Check in & Check out
The property will be available from 3pm on the start date unless a separate agreement is reached.
The property shall be vacated by 11:00am on the departure date unless a separate agreement is reached.
If the guest does not vacate the property by 11:00am on the departure date you will be charged an additional nights stay.
Force Majeure
In the event of any incident beyond our control, such as flood, fire, storms and 'acts of god' we may terminate this Agreement, without liability, upon written notification.
Smoking policy
Smoking is not permitted in any of our apartments. If any evidence of smoking is found in the premises a £250.00 fine will be charged to the debit or credit card provided.
Pets Policy
Pets are strictly forbidden and a fine of £250.00 will be charged to the debit or credit card provided. We reserve the right to ask you to leave if found to be keeping a pet in any of our apartments.
Vacating the premises
The property shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. If no instructions have been left, please call our office to find out what arrangements should be made.
An excess cleaning charge will be applied should it be required.
If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The landlord, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.
Accessibility
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements you may have.
Our properties have limited ground floor apartments and we do not have lifts in all buildings so apartments are accessed via stairs in the majority of cases.
We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible. Our properties have a good number of steps and limited ground floor apartments.